Potbelly Sandwich Shop, known for its delicious sandwiches and warm atmosphere, has created a unique opportunity for its customers to voice their opinions through the PotbellyListens survey. This customer satisfaction survey allows Potbelly patrons to provide feedback about their dining experience, and in return, they get rewarded with fantastic incentives, including gift cards. In this article, we will dive into everything you need to know about PotbellyListens, from how to participate to the rewards you can earn.
Quick Bio Table
| Item | Details |
|---|---|
| Survey Platform | PotbellyListens |
| Website | potbellylistens.com |
| Survey Duration | 3 days from purchase |
| Eligibility | U.S. residents 18+ years old |
| Survey Reward | Free gift card, cookies, discounts |
| Survey Code Location | Found on the receipt |
| Survey Questions | Food quality, service, atmosphere |
| Reward Type | Free items or discounts |
| Survey Limit | One per receipt |
| Survey Completion Time | 5-10 minutes |
| Age Requirement | 18 years or older |
| Expiration of Code | 3 days after receipt purchase |
| Survey Participation | Voluntary and quick |
What Is PotbellyListens?
PotbellyListens is an online survey platform developed by Potbelly Sandwich Shop to gather customer feedback and improve its services. By participating in the survey, customers can share their opinions on various aspects of their visit, including food quality, service, atmosphere, and overall experience. Potbelly uses this valuable information to fine-tune its operations, ensuring that it delivers a better dining experience to all its customers.
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How Does PotbellyListens Work?
The process for participating in PotbellyListens is quick and straightforward. After visiting a Potbelly location, you’ll receive a receipt with a survey invitation. This receipt includes a unique 20-digit survey code that you’ll need to enter on the PotbellyListens website. Once on the site, you’ll be asked a series of questions regarding your recent experience. The questions are designed to cover key aspects of your visit, such as the quality of food, the friendliness of staff, cleanliness, and speed of service.
Taking the Survey: Step-by-Step Guide
- Receive Your Survey Code: After purchasing your meal at a Potbelly location, look for the survey code on your receipt. This code is essential for completing the survey.
- Visit the Survey Website: Go to the official PotbellyListens website at potbellylistens.com and enter your 20-digit survey code.
- Answer the Questions: The survey will ask you about various aspects of your dining experience. Questions may include your satisfaction with the food, the atmosphere, the staff, and the speed of service. Be honest with your feedback, as it helps Potbelly improve their service.
- Submit the Survey: Once you’ve answered all the questions, submit the survey. You’ll then be thanked for your participation and provided with a reward.

What Rewards Can You Expect from PotbellyListens?
The rewards for participating in PotbellyListens vary, but they generally include exciting offers such as gift cards, a free cookie, or discounts on your next purchase. Potbelly uses these rewards as a way to thank customers for sharing their valuable feedback. Here are some of the typical rewards you might receive after completing the survey:
- Free Gift Card: You could receive a free Potbelly gift card, which can be used for any purchase at Potbelly locations. These gift cards are a great way to enjoy your next meal at Potbelly without spending a dime.
- Free Cookie or Chips: Another standard reward for survey participants is a free cookie with the purchase of a sandwich or entrée salad. cookies so this reward is indeed a treat!
- Discount Coupons: In some cases, Potbelly offers discount coupons that can be redeemed on future purchases. This is a great way to save money while enjoying your favourite sandwiches or salads.
Benefits of Participating in PotbellyListens
Participating in PotbellyListens offers several benefits that go beyond just receiving a reward. Here’s a look at the various advantages of taking part in the survey:
- Improve the Customer Experience: Your feedback plays a crucial role in helping Potbelly improve its service. By sharing your thoughts, you are directly contributing to the enhancement of the food, service, and atmosphere.
- Get Rewards: As mentioned earlier, PotbellyListens offers rewards such as gift cards, cookies, and discounts. These incentives are a great way to enjoy Potbelly’s food at a lower cost or for free.
- Help Potbelly Grow: Potbelly values its customers’ opinions. By taking part in the survey, you’re helping the company grow by providing insights that can be used to refine its offerings.
- It’s Quick and Easy: The survey only takes a few minutes to complete. It’s an easy and convenient way to provide feedback without taking up too much of your time.
Why Should You Take the Potbelly Survey?
If you’ve ever dined at Potbelly, you know how important customer feedback is to improving the restaurant experience. By participating in the PotbellyListens survey, you help Potbelly continue to deliver high-quality food and excellent service. Additionally, you get the chance to earn gift cards, cookies, and other rewards.
Is PotbellyListens Survey Worth Your Time?
Yes! Participating in the PotbellyListens survey is worth your time. The survey only takes a few minutes, and the rewards are valuable. Not only will you be helping Potbelly improve its service, but you’ll also be getting a treat in return for your efforts. It’s a win-win situation!

Important Survey Guidelines
- Eligibility: The survey is open to U.S. residents who are 18 years or older. Employees of Potbelly and their immediate families are not eligible to participate.
- One Survey per Receipt: You can only complete one survey per receipt. Each survey code is unique to the receipt, so make sure to use the code within the specified time frame.
- Survey Completion Time: The survey should be completed within three days of your purchase. After this period, the survey code may expire, and you won’t be able to participate.
How to Redeem Your Reward
Once you’ve completed the PotbellyListens survey, you will receive a confirmation code that can be used to redeem your reward. For example, if you receive a free cookie offer, present the code on your phone or on your printed receipt to redeem your free cookie with the purchase of a sandwich or entrée salad.
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Conclusion
In conclusion, PotbellyListens offers a fantastic opportunity for customers to provide valuable feedback while earning exciting rewards such as gift cards, cookies, and discounts. Whether you’re a frequent visitor to Potbelly or just trying it out for the first time, taking the time to complete the survey helps the company improve its services, ensuring that you have an even better dining experience next time.
(FAQs)
What is PotbellyListens?
PotbellyListens is an online survey platform that allows customers to share feedback about their dining experience at Potbelly Sandwich Shop. In exchange for completing the survey, participants receive rewards like gift cards and cookies.
How do I participate in the PotbellyListens survey?
To participate, visit the PotbellyListens website and enter the 20-digit survey code found on your receipt. Answer questions about your recent visit, and upon completion, you will receive a reward.
What rewards can I get from PotbellyListens?
Rewards typically include gift cards, free cookies, or discounts on your next purchase. The reward you receive will depend on the promotion at the time.
Who is eligible to take the PotbellyListens survey?
The survey is open to U.S. residents who are 18 years or older. Employees of Potbelly and their immediate families are not eligible.
How long do I have to complete the PotbellyListens survey?
You must complete the survey within three days of your purchase. After this period, your survey code will expire, and you won’t be able to participate.
