For many shoppers, Big Lots is more than a discount store — it’s a place where everyday essentials, home décor, and seasonal finds come at wallet-friendly prices. What many customers don’t realize is that Big Lots also runs a customer feedback survey that offers participants a chance to earn rewards, free offers, coupons, and even gift cards. The Big Lots Survey is designed to collect genuine shopper experiences, improve store performance, and give something meaningful back to customers who take the time to share their thoughts.
This article takes a closer look at how the survey works, why Big Lots created it, how customers can benefit from it, and what to expect when participating. Every section is written in a natural, human tone — focusing on clarity, accuracy, and real value for readers.
Quick Bio Table
| Category | Details |
|---|---|
| Survey Name | Big Lots Customer Satisfaction Survey |
| Purpose | Collect shopper feedback to improve store service, products, and experience |
| Who Can Participate | Customers with a recent Big Lots purchase and valid receipt |
| Survey Requirement | Store number, date/time of visit, transaction/receipt code |
| Survey Duration | Approximately 5–10 minutes |
| Reward Types | Gift card sweepstakes, coupons, free offers, reward entries |
| Gift Card Value | Often includes a chance to win Big Lots gift cards (amounts vary) |
| Survey Link Source | Printed on Big Lots receipts or accessed from the official website |
| Information Collected | Feedback on service, cleanliness, staff behavior, product availability, and overall satisfaction |
| Why It Exists | Helps Big Lots identify areas for improvement and enhance customer experience |
| Participation Cost | Free — no purchase beyond the qualifying receipt is required |
| Data Use | Used for internal review, store improvements, and customer experience tracking |
| Customer Benefit | Ability to share honest feedback while earning potential rewards |
What the Big Lots Survey Is
The Big Lots Survey is a customer satisfaction feedback program hosted online through a secure platform linked from Big Lots’ official website. The survey follows a straightforward approach: it asks shoppers about their recent store visit, including product availability, staff helpfulness, store cleanliness, checkout experience, and overall satisfaction.
Retailers like Big Lots rely heavily on customer insights to guide decisions about promotions, product selection, and service improvements. Surveys like this one are part of a broader effort to make the customer experience smoother and more satisfying across all locations.
Big Lots typically invites shoppers to participate by printing the survey link directly on their receipts. This ensures the survey is tied to real shoppers and real transactions — not random online traffic. This also helps Big Lots connect the feedback to the specific store that customers visited.
Why Big Lots Created the Survey
Customer surveys are nothing new, but Big Lots uses this tool strategically. The company’s goal is not only to gather feedback but also to strengthen customer loyalty through meaningful rewards. Retail studies show that shoppers appreciate being heard, especially when their feedback leads to noticeable improvements. Big Lots leverages this insight by encouraging open and direct communication.
The survey helps Big Lots answer important questions:
- Are stores meeting customer expectations?
- Are staff members offering helpful, courteous service?
- Are prices and promotions clear and competitive?
- Do shoppers feel satisfied enough to return?
When shoppers participate, they contribute to decisions that can shape future product lines, improve checkout processes, and create a better overall shopping environment.
How the Survey Works
Completing the Big Lots Survey is typically straightforward and takes only a few minutes. Shoppers begin by visiting the link listed on their store receipt. They are asked to enter information such as:
- Store number
- Date and time of visit
- Transaction or receipt code
This verifies that the feedback is tied to a real visit. Once inside, shoppers encounter a series of multiple-choice questions, rating scales, and optional write-in boxes where they can describe their experience in detail.
These questions cover areas such as:
- Whether the store was clean and organized
- Whether staff provided assistance when needed
- Whether the checkout process felt fast and efficient
- Whether products were in stock
- Whether prices felt fair
The structure is simple, but the insights Big Lots collects are incredibly valuable.
Opportunities to Earn Rewards
One of the most appealing parts of the Big Lots Survey is the potential to earn rewards and gift cards. Although rewards may vary depending on ongoing promotional periods, Big Lots generally offers participants a chance to be entered into a sweepstakes drawing for a gift card. In some surveys, the reward may include:
- Gift card entry for completing the survey
- Free offers such as limited-time coupons
- Discounts for future purchases
- Reward points for Big Rewards members
While not every participant wins a gift card, the opportunity alone adds an extra layer of excitement and motivation for shoppers who enjoy saving money.
How Shoppers Earn Gift Cards
When a shopper completes the survey, they may be asked to provide basic contact information so Big Lots can notify them if they are selected in the reward drawing. This process is transparent and usually outlined clearly in the sweepstakes rules.
The gift card rewards are typically distributed through random drawings held monthly or quarterly. Big Lots uses these gift cards as a way to thank customers who take the time to share their experiences. The card amounts can vary, but they often offer enough value to cover a meaningful portion of a future shopping trip.
Some shoppers also receive exclusive coupon codes or promotional messages after participating, giving them further opportunities to save on everyday purchases.
The Role of Feedback in the Customer Experience
Feedback lies at the heart of the Big Lots Survey. Each comment, rating, or suggestion helps Big Lots understand what customers appreciate and what needs improvement. These insights guide decisions in areas like:
- Store layout and navigation
- Staffing levels at peak hours
- Product restocks and seasonal inventory
- Improved discount strategies
- Cleaner and more welcoming store environments
Shoppers want to feel heard, and this survey makes that possible. Many customers report feeling more valued when retailers actively encourage input instead of relying solely on sales numbers or in-store observations.
Why Rewards Encourage Honest Participation
Offering rewards, coupons, and gift cards is more than just a marketing strategy — it helps Big Lots collect more accurate and diverse feedback. When shoppers know there’s a possible benefit, they’re more willing to share detailed, thoughtful opinions about their experiences.
These incentives also promote fairness. Whether customers loved their shopping trip or encountered issues, their feedback carries weight. By offering rewards, Big Lots encourages all types of experiences to be reported, not just negative ones.
The result is a well-balanced view of store performance.
Free Offers and Coupons Through the Survey
While gift cards tend to be the highlight, shoppers often appreciate smaller benefits as well. In some survey campaigns, participants may receive digital coupons or access to exclusive promotions. These offers might include:
- Percent-off discounts
- Limited-time deals
- Seasonal promotion codes
For everyday shoppers, these coupons can make a noticeable difference in budgeting for home essentials, furniture, groceries, and décor — all items Big Lots regularly discounts.
Security and Trustworthiness
Some customers worry about whether third-party survey links are legitimate. Big Lots typically directs shoppers to the official survey page printed on a store receipt or linked through the official website. This helps avoid confusion and ensures that personal information remains secure.
Big Lots’ data practices follow standard retail survey guidelines, which include:
- Protecting customer privacy
- Using feedback only for research and improvements
- Transparent sweepstakes rules
This helps build trust and encourages more people to participate without hesitation.
A Win-Win for Shoppers and Stores
When customers take the Big Lots Survey, both sides benefit. Shoppers get the opportunity to earn rewards, free offers, coupons, and gift cards, while Big Lots gains insights that help them continue improving the store experience. The survey strengthens the relationship between the company and its customers by opening a direct communication channel grounded in honesty and appreciation.
The more detailed and genuine the feedback, the better Big Lots can respond — whether that means increasing staff at busy times, improving product variety, or expanding seasonal selections.
People Read Also: A Complete Guide to the JCPenney Survey: How Customers Can Share Feedback and Earn Rewards
Conclusion
The Big Lots Survey is far more than a quick questionnaire — it’s a valuable tool that connects shoppers with the company in a meaningful way. By participating, customers get a chance to influence improvements, share their opinions, and potentially earn gift cards, free offers, coupons, and rewards that make future shopping trips even more enjoyable. For a retailer like Big Lots, listening to customers is a powerful way to grow, adapt, and continue offering value to millions of shoppers nationwide.
Whether you’re a regular visitor or someone who occasionally stops in for seasonal deals, taking the survey is an easy way to contribute to better service and possibly enjoy some valuable rewards in return.
(FAQ)
Do I need a receipt to take the Big Lots Survey?
Yes. A valid Big Lots receipt is required because it contains the store number, date, and transaction details needed to start the survey.
How long does the Big Lots Survey take to complete?
The survey usually takes between 5 to 10 minutes, depending on how much feedback you provide.
What rewards can I earn from completing the survey?
Participants may receive entry into a gift card sweepstakes, coupons, free offers, or other promotional rewards depending on the current campaign.
Is the Big Lots Survey safe and legitimate?
Yes. As long as you use the survey link printed on your Big Lots receipt or the official Big Lots website, it is secure and trustworthy.
Can anyone participate in the survey?
Most customers with a recent Big Lots purchase can participate, but restrictions may apply to employees or residents in certain locations based on sweepstakes rules.
