Mazzios Survey – How Your Feedback Turns Into Free Pizza Rewards

Walking out of Mazzio’s with a warm pizza box in your hands, you’ve probably noticed a little message on the receipt inviting you to a “mazzios survey.” It looks simple, but behind that short link is a whole system built to listen to customers and say thank you with real Rewards like Coupons and the occasional Free offer.

Let’s unpack what the Survey is, how it works, and how your few minutes of Feedback can turn into savings on your next pizza.

Quick Bio Table

What is the mazzios survey?

Mazzio’s runs an online customer questionnaire known as the Customer Loyalty Index Survey, most commonly accessed through the links tellmazzios.com or tellus.mazzios.com. It’s designed to measure how satisfied guests are with the food, service, and atmosphere at Mazzio’s Pizza & Wings.

Instead of filling out a long paper form in the restaurant, you go home (or sit in your car), grab your phone, and answer a series of questions about your recent visit. Mazzio’s uses those answers to adjust everything from recipes and speed of service to in-store layout and training.

Behind the scenes, the company looks at trends in these responses to understand what loyal customers love and where they’re slipping. That’s why the survey is framed as a “Customer Loyalty Index” rather than just a generic comment card.

A quick look at Mazzio’s as a brand

To understand why they care so much about feedback, it helps to know a bit about the chain itself. Mazzio’s began in 1961 when schoolteacher Ken Selby opened a small pizza shop in Tulsa, Oklahoma. Over time it grew into a regional chain serving pizzas, pastas, sandwiches and more across several U.S. states.

Today, Mazzio’s Pizza & Wings operates as a fast-casual concept focused on affordable family meals, buffets in some locations, and carry-out or delivery in others.

For a brand that relies heavily on repeat local customers, staying close to what people think is critical. That’s where the mazzios survey comes in.

Where you find the survey invite

After you pay for your meal, check the bottom of your receipt. Most guests will see:

• An invitation to visit the survey website
• A five-digit code (sometimes called a serial number or survey ID)
• A line explaining what you’ll get after you complete the survey (often a discount or similar offer)

That little code ties your Feedback to a specific visit – date, time, and store – so Mazzio’s can see patterns. For example, if lots of people mention slow service at the same location and time, management knows exactly where to focus.

Who can take the mazzios survey?

Most guides that track store surveys describe similar basic rules for Mazzio’s:

• You need a recent receipt with the survey invitation and code.
• There’s usually a time limit (often around a week) to start the survey.
• Each receipt is good for one completed survey and one reward.
• Typically, participants should be adults and residents of the United States.
• Employees and their close family are generally not allowed to participate.

These rules are pretty standard across restaurant surveys and help Mazzio’s avoid duplicate entries or abuse while still encouraging genuine guests to respond.

How the mazzios survey works, step by step

Although the design can change slightly over time, most sources describing the current survey outline a similar flow.

1. Go to the survey website
   Type tellmazzios.com or the alternate link (often listed as tellus.mazzios.com) into your browser.
2. Enter the code from your receipt
   You’ll be asked for the five-digit code printed on your receipt or coupon. Enter it exactly as shown and hit “Start.”
3. Confirm basic visit details
   The page may show the store location, date, and sometimes time of your visit so you can make sure it matches.
4. Answer experience questions
   You’ll rate:
   • Overall satisfaction
   • Food temperature and taste
   • Portion size and price value
   • Speed and friendliness of staff
   • Restaurant cleanliness and ease of ordering

Most questions are multiple choice; some offer space to type your own comments.

1. Add open comments (this is where your voice really matters)
   At the end, there’s usually a box for anything that didn’t fit the checkboxes – specific praise, minor issues, or ideas for improvement.
2. Get your reward code
   After you hit submit, you’re shown a validation code or Coupon code on the screen. Sometimes you may also receive an email if you provided an address.
3. Write the code on your receipt
   The instructions usually tell you to write that code on the original receipt and bring it back next time to redeem your Rewards.

The whole process normally takes just a few minutes, especially if your visit is still fresh in your mind.

What kind of questions you’ll see

The mazzios survey isn’t just “good or bad.” It tries to capture the full experience so the company can see which details matter most to guests. Guides that walk through the survey mention that it covers topics like:

• How you ordered (dine-in, carry-out, delivery)
• Whether your order was accurate
• Food quality (crust, toppings, temperature, freshness)
• Staff behavior – friendly, attentive, professional
• Cleanliness of dining room and restrooms
• Value for money compared to other pizza places
• How likely you are to recommend Mazzio’s to friends or family

There may also be optional questions about things like promotional emails, loyalty programs, or how often you visit. These help Mazzio’s understand who its core customers are.

What rewards can you get from the mazzios survey?

Now to the part everyone cares about: what you actually receive for taking the time to respond.

Most descriptions of the TellMazzios survey agree on one key point – when you finish, you typically receive a Free Validation / Coupon Code that can be used on a future purchase.

Exactly what that code gets you can change over time, but it often includes things like:

• A discount on your next order
• A free menu item when you buy something else
• A similar Free offer printed on the receipt

Alongside the survey, Mazzio’s also promotes deals and Coupons directly on its own website, where you can browse current offers and limited-time specials.

You might not regularly see flashy “spin and **win a $**100” style sweepstakes or big Gift card lotteries tied to the survey the way some national chains do. Instead, Mazzio’s leans toward straightforward Rewards – simple discounts and coupons – that are easy to redeem and clearly connected to your visit.

For many guests, that small “thank you” is enough motivation: answer a few questions, and your next pizza night costs a bit less.

Why Mazzio’s wants your feedback

On Mazzio’s own contact page, the company is very direct: “Our success depends on you” and they encourage customers to share both positive comments and experiences that weren’t up to expectations.

When you complete the mazzios survey, your responses feed into a few important areas:

• Menu decisions – If a new topping combination isn’t winning people over, they’ll see it quickly.
• Training and staffing – Repeated notes about slow service or unfriendly behavior at a specific store signal that managers need to step in.
• Store environment – Comments on cleanliness, layout, or noise level help shape how restaurants are designed or updated.
• Pricing and promotions – If many guests feel something isn’t a good value, that shows up in the survey data and can influence future pricing or deals.

In other words, the survey is a loop: the chain serves you; you share your honest Feedback; they adjust what they do; and you (and other guests) feel the impact on future visits.

How your answers turn into better pizza nights

When hundreds or thousands of people take the mazzios survey, patterns start to appear. Those patterns are far more powerful than one angry social-media post or one happy review.

For example, if a lot of guests report that lunchtime carry-out orders are frequently delayed at a specific location, the brand can investigate staffing in that time slot. If many people rate the salad bar low at certain stores, corporate support can step in with guidelines or new ingredients.

The result for you is simple:

• Shorter waits if timing is a problem
• Cleaner dining rooms if cleanliness scores dip
• Menu tweaks when items are consistently rated poorly

Your individual answers are anonymous in public, but they help shape the big picture decisions that decide whether your next visit feels “just okay” or “worth coming back for.”

Tips for making your feedback really count

If you’re going to give a brand a few minutes of your time, you want it to matter. Here are a few practical tips when you take the mazzios survey:

• Be specific
  Instead of “service was slow,” write “it took about 25 minutes to get our pizza at lunch on a weekday and the dining room wasn’t full.” Specifics are actionable.
• Mention names when possible
  If a staff member went out of their way to help you, use the text box to mention their name and what they did. It’s one of the easiest ways to help someone be recognized or praised.
• Balance positives and negatives
  Even if something went wrong, pointing out what was good (friendly staff, tasty crust, clean store) gives a more accurate picture.
• Use the open comment box
  That last box is your chance to say what the checkboxes can’t capture: atmosphere, music, lighting, or small touch-points that mattered.

The more real and grounded your comments are, the more useful they become for the people reading them.

Common questions about the mazzios survey

How long does the survey take?
Most walk-throughs say it only takes a few minutes, depending on how much you type in the comment boxes.

Do I have to buy something first?
Yes, the survey is normally accessed using a code from a recent purchase receipt. That keeps responses focused on actual, recent visits.

Can I take the survey more than once?
You can usually take it once per valid receipt. If you go to Mazzio’s often, you may find new survey invites on different receipts over time.

Where do I find more deals besides the survey reward?
Mazzio’s posts additional Coupons and offers on its official deals page, so even if you don’t have a receipt today, you may still find a good discount or meal deal there.

People Read Also: Rubio’s Survey: How Customers Can Share Feedback and Earn Rewards

Final thoughts

The mazzios survey is a small thing most people only glance at on their receipt, but it quietly connects your real-life experience to the decisions a regional pizza chain makes every day. In exchange for a few honest answers, you usually get a simple Free offer – a discount or coupon – that softens the bill on your next visit.

(FAQs)

What is the mazzios survey?
The mazzios survey is an online customer feedback survey where Mazzio’s collects opinions about food, service, and overall experience.

Do I need a receipt to take the survey?
Yes, a recent receipt with a survey or serial code is usually required to participate.

What rewards do I get after completing the survey?
After finishing the survey, customers typically receive a coupon or free offer for a future visit.

How long does the mazzios survey take?
Most people complete the survey in 5–7 minutes, depending on how much feedback they share.

Can I take the mazzios survey more than once?
Yes, but generally one survey per receipt is allowed.